Thursday, May 01, 2008


Last week was grueling. I spoke with around 12 customer service reps from Sears when I wanted to return the replacement for my TV of 10 years. The new TV had an amazing picture, but the vertical line running through the middle of the screen didn't look so great. In trying to get Sears to pick up this faulty set, they referred me to delivery, who referred me to the national customer service line, who forwarded me to repair, who sent me to delivery, who forwarded me to the store where I bought my TV, who told me to call delivery, who sent me back to the store. I went into the store with receipt in hand and the Sears employee told me I had to call delivery. He probably saw the steam starting to emanate from my ears, so he called delivery himself and told them to head over to my house to pick the damn thing up.

Later in the week I spent probably a total of 3 hours on the phone with Dell for the replacement for that replacement, after I found out the sales rep had lied to me about how long it would take to deliver the TV. He said it would be the next day. The e-mail said it wouldn't even be shipped for another three. I canceled on the sheer principle that I don't wanna give money to liars.

And the capper of this stellar week was FedEx on Friday. A director friend of mine was shipping a firewire drive that had footage for a music video. Unfortunately for me, the FedEx way is to try to deliver to workplaces before most workplaces are open. I tracked the package and found out that they attempted delivery at 7:40 am, but they would re-deliver by 3 pm. 3 pm comes and goes. No package. 4 pm comes and goes. I was losing a whole day of editing on a music vid that was due on Monday. Sweet. I called FedEx and discovered that the package was still sitting at the facility and there would be no other attempt to deliver that day. Needless to say, it was a fun conversation that ended in me putting on my FedEx hat and driving to the facility and wasting more time there while they attempted to locate the box. Then I got to work all weekend and avoid the nice weather everybody else enjoyed down here.

Not such a great week, eh? I thought so until the IT guy at my work came in with a cast on his right wrist & hand. He had just had surgery on his wrist the day before. Apparently he had to walk to his surgery appointment in the morning because his neighbor had his car towed for blocking his driveway. And he probably won't be getting his car back soon, because he has a bunch of unpaid parking tickets, and he'll have to part with a good chunk of his cash if he wants it back. Oh, and on the walk to his surgery appointment he stepped in dogshit and had brushed some on his pant leg while strolling. But he didn't notice the dogshit until he arrived at his doctor. I'm sure the surgery wasn't much fun either. In light of that, my week was a cakewalk.